End-User License Agreement

1. Acceptance of This Agreement

By clicking "I agree," creating an account, signing an order form, or otherwise accessing or using the Service, you agree to this Agreement on behalf of yourself and, if applicable, the business entity you represent ("Customer," "you," or "your"). If you are accepting on behalf of an entity, you represent that you have authority to bind that entity.

If you do not agree, do not access or use the Service.

2. Definitions

"Authorized Users" means Customer's employees, contractors, and agents who are permitted to access the Service under Customer's account.

"Customer Data" means data submitted to the Service by or on behalf of Customer, including business records and operational data.

"End Consumer Data" means personal information and other data relating to individuals who interact with Customer (e.g., Customer's leads, clients, callers), submitted to or processed by the Service on Customer's behalf.

"Customer Content" means Customer Data and End Consumer Data together.

"Third-Party Services" means third-party platforms, products, and services that integrate with or are used in connection with the Service (e.g., Microsoft Outlook, Twilio, QuickBooks, payment processors, OpenAI).

"AI Features" means features that use machine learning or AI to transcribe, summarize, analyze, route, or generate content, including AI voice agents.

3. License Grant

Subject to this Agreement and Customer's payment of applicable fees, 4Trades.ai grants Customer a limited, non-exclusive, non-transferable, revocable license during the subscription term to access and use the Service for Customer's internal business operations, by and through Authorized Users.

4. License Restrictions

Customer will not, and will not permit any Authorized User or third party to:

• Copy, modify, or create derivative works of the Service (except as expressly permitted by law).
• Reverse engineer, decompile, or attempt to discover source code, models, or underlying ideas (except where legally prohibited from restricting).
• Circumvent or disable security features or access controls.
• Use the Service to build or benchmark a competing product.
• Use the Service in violation of law, including communications, privacy, consumer protection, or employment laws.
• Upload or transmit malware, or interfere with the Service's integrity or performance.
• Access the Service for unlawful, fraudulent, or abusive purposes.
• Sublicense, sell, resell, transfer, assign, or distribute the Service or any rights therein.
• Remove or alter any proprietary notices on the Service.

5. Account Responsibilities

Customer is responsible for:

• Maintaining the confidentiality of account credentials and tokens.
• Ensuring only Authorized Users access the Service.
• All activity under Customer's account, including activity via integrations.
• Configuring the Service appropriately for Customer's use case (including call flows, notice settings, routing, and retention behavior where controls exist).
• Providing accurate, current, and complete information during registration and updating such information as necessary.

Customer must promptly notify 4Trades.ai of any suspected unauthorized access. We are not liable for any loss or damage arising from Customer's failure to protect account credentials.

6. Acceptable Use Policy

Customer and Authorized Users must use the Service in a manner consistent with a reasonable commercial SaaS CRM platform. Without limitation, Customer will not use the Service to:

• Send unlawful or deceptive communications (including spam).
• Harass, threaten, or unlawfully discriminate.
• Collect or process sensitive data in a manner that violates applicable law.
• Initiate outbound calls, texts, or emails without required disclosures, permissions, or opt-ins.
• Impersonate any person or entity or misrepresent affiliation with any person or entity.
• Interfere with or disrupt the Service or servers or networks connected to the Service.
• Collect or store personal data about other users without their consent.

Telephony and messaging compliance: If Customer uses SMS, voice calling, call recording, or marketing features (including via Twilio or other providers), Customer is solely responsible for compliance with applicable laws and rules (including, as applicable, TCPA, state telemarketing rules, and marketing/anti-spam requirements).

7. Third-Party Services and Integrations

The Service may support integrations and connections to Third-Party Services, including (conditionally, when enabled by Customer):

Communication Channels: Microsoft Outlook (email and calendar sync); Twilio (SMS messaging, voice calls, call recording); live chat/website widgets; social messaging (Facebook Messenger, Instagram DMs, WhatsApp Business).

Financial/Payment: QuickBooks (accounting, invoicing, financial data sync); payment processors (Stripe, Square, PayPal); invoicing platforms.

Scheduling/Field Service: Calendar sync (Outlook and other providers); scheduling tools (Calendly, Acuity); field service/dispatch software (ServiceTitan, Jobber, Housecall Pro); GPS/location tracking for field teams.

Marketing: Email marketing (Mailchimp, Constant Contact); review platforms (Google Business, Yelp); advertising platforms (Google Ads, Meta) for lead attribution.

Data/Storage: Cloud storage (Google Drive, Dropbox, OneDrive); document signing (DocuSign, PandaDoc).

AI/Automation: AI voice agents (core offering); OpenAI (AI processing, transcription, analysis); sentiment analysis; automated call handling and response generation.

Third-Party Data: Lead enrichment services; credit/background check services (if enabled or applicable).

Third-party terms control. Third-Party Services are not owned or controlled by 4Trades.ai. Your use of Third-Party Services is governed by the third party's terms and policies. 4Trades.ai does not warrant or support Third-Party Services and is not responsible for their availability, security, functionality, or acts/omissions.

Your authorization. When you connect Third-Party Services, you authorize 4Trades.ai to access and exchange Customer Content as needed to provide the integration. Customer is responsible for ensuring it has the rights and permissions to enable any such transfers. You acknowledge that third-party integrations may require additional fees payable to those third parties.

8. AI Features and AI-Generated Outputs

When AI Features are enabled:

• The Service may process communications and related data (including call audio, transcripts, messages, and related metadata) to provide transcription, summarization, sentiment analysis, routing, and draft or automated responses.
• Some AI processing is provided using third-party AI services (including OpenAI).
• AI-generated outputs may be used in Customer workflows, including in communications with end consumers, when configured by Customer.
• AI processing involves transmission of data to AI service providers.

No professional advice. AI outputs are generated statistically and may be inaccurate, incomplete, or inappropriate. The Service is not a substitute for professional judgment. 4Trades.ai does not provide legal, financial, tax, employment, or other professional advice.

Human oversight. The Service provides configuration options that may support human review and operational controls; Customer is responsible for determining whether and how outputs are reviewed. AI outputs should be reviewed by qualified personnel before reliance or action.

AI training. Customer Content is not used to train general-purpose AI models except as expressly stated in writing.

9. Call Recording; Consent Notice

If call recording is enabled (including via Twilio or similar providers), the Service includes an explicit consent notice at the start of recorded calls:

Customer acknowledges and agrees:

• Customer is solely responsible for ensuring that call recording and consent practices comply with applicable federal and state laws (including "all-party consent" jurisdictions, if applicable).
• Customer is responsible for configuring call flows, routing, and any alternative paths for callers who do not consent (if Customer chooses to offer them).
• Customer is responsible for determining whether affirmative consent or alternative call handling is required for Customer's specific circumstances.
• 4Trades.ai provides technical support for consent notices, but does not represent that any default notice or call flow is legally sufficient for Customer's specific circumstances.

10. Fees, Billing, and Payment Terms

Subscription fees. Customer will pay fees described in the applicable order form, plan, or checkout page. Unless otherwise specified, fees are due in advance on a monthly or annual basis.

Billing cycle and renewal. Subscriptions may renew automatically unless canceled in accordance with the applicable plan terms.

Taxes. Fees exclude taxes, duties, and similar assessments, which Customer is responsible for paying (except taxes based on 4Trades.ai's income).

Late payments. We may suspend or limit access for overdue amounts. Late payments may accrue interest at the rate of 1.5% per month or the maximum rate permitted by law, whichever is less.

Fee changes. We may change our fees upon thirty (30) days' notice. Continued use of the Service after a fee change constitutes acceptance of the new fees.

Third-party fees. Customer is responsible for fees charged by Third-Party Services (e.g., Twilio usage, payment processing, QuickBooks subscriptions).

Refunds. All fees are non-refundable except as expressly provided in this Agreement or required by law.

11. Data Ownership and Responsibility Allocation

Customer Content ownership. As between the parties, Customer retains all rights in Customer Content. 4Trades.ai does not claim ownership of Customer Content.

Processor role for End Consumer Data. End Consumer Data is collected and processed by 4Trades.ai on Customer's behalf. Customer determines the purposes and means of processing End Consumer Data (i.e., Customer acts as the business/controller), and 4Trades.ai acts as a service provider/processor in providing the Service. Customer is responsible for obtaining any necessary consents from end consumers and for ensuring Customer's use of the Service complies with applicable privacy laws.

End consumer requests. End consumer requests relating to Customer's communications or relationship should be directed to Customer, except where 4Trades.ai is required by law to respond directly.

License to process. Customer grants 4Trades.ai a limited right to host, process, transmit, display, and otherwise use Customer Content solely:

• to provide, maintain, secure, and improve the Service;
• to perform support and troubleshooting;
• to comply with law; and
• as otherwise instructed or configured by Customer (including via integrations).

Aggregated/anonymous data. 4Trades.ai may create and retain aggregated and/or de-identified data derived from Service usage and Customer Content (where not reasonably linkable to an individual) for analytics, benchmarking, security, and service improvement. Such aggregated data will not identify Customer or any individual.

12. Hosting, Availability, and Service Limitations

Hosting. The Service is hosted on commercially managed cloud infrastructure using industry-standard security and backup practices.

Availability. We aim for reliable operation but do not guarantee uninterrupted access. The Service is provided on an "as available" basis and may be unavailable due to maintenance, outages, or events outside our control. Scheduled maintenance will be announced in advance when practicable.

Changes. We may update, modify, or discontinue features. We may introduce new features, including beta or experimental features, that are offered "as is."

13. Confidentiality

Each party may receive confidential information from the other. Each party agrees to protect the other's confidential information using reasonable care and to use it only to perform under this Agreement. Confidential information does not include information that is publicly available through no fault of the receiving party or independently developed without use of confidential information.

14. Intellectual Property

4Trades.ai retains all rights in and to the Service, including software, designs, and documentation, and all related intellectual property. This Agreement does not transfer ownership of the Service or grant Customer any ownership interest in the Service.

"4Trades.ai" and related logos and names are trademarks of 4Trades.ai. Customer may not use our trademarks without our prior written consent. All rights not expressly granted herein are reserved.

15. Suspension and Termination

Suspension. We may suspend access immediately if we reasonably believe:

• Customer's use poses a security risk;
• Customer is violating this Agreement or law;
• Customer's use could cause harm to the Service, us, other customers, or end consumers; or
• required by law or a third party.

Termination by Customer. Customer may terminate per plan terms (e.g., via account settings or written notice as applicable).

Termination by 4Trades.ai. We may terminate if Customer materially breaches and fails to cure within a reasonable period, or immediately for egregious breaches, legal compliance issues, or nonpayment.

Effect of termination. Upon termination, Customer's access ends and Customer must cease all use of the Service. Customer remains liable for all fees incurred prior to termination. Data handling after termination is described in Section 16 below and the Privacy Policy. Provisions that by their nature should survive termination shall survive, including Sections 11, 13, 14, 17, 18, 19, and 21.

16. Data Retention After Termination

Customer data retention. Customer Content is retained for the duration of an active subscription. After termination, we provide a 90-day grace period for reactivation and/or export (subject to plan and technical constraints).

Deletion after 90 days. After the grace period, Customer Content is deleted unless retention is required by law (e.g., legal hold, active dispute, tax-related obligations) or needed for security/fraud prevention.

End Consumer Data. End Consumer Data follows the same retention schedule as Customer's account. Customer controls deletion requests and record management within the Service.

See our Privacy Policy for complete data retention details.

17. Disclaimers

4Trades.ai does not warrant that the Service will be uninterrupted, secure, or error-free, that defects will be corrected, or that the Service is free of viruses or other harmful components. 4Trades.ai does not warrant that AI outputs will be accurate or that use of the Service will produce any specific business outcome (e.g., increased lead conversion, revenue, or customer satisfaction). We make no warranty regarding the accuracy, reliability, or completeness of any content or information provided through the Service, including AI-generated content.

18. Limitation of Liability

THE LIMITATIONS IN THIS SECTION APPLY REGARDLESS OF WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS. Some jurisdictions do not allow certain limitations; in that case, the limitations apply to the maximum extent permitted.

19. Indemnification

Customer will defend, indemnify, and hold harmless 4Trades.ai and its affiliates, officers, directors, employees, agents, and licensors from and against any third-party claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

• Customer Content (including End Consumer Data) and Customer's collection/use of it;
• Customer's and Authorized Users' use of the Service (including AI Features);
• Customer's use of Third-Party Services and integrations;
• alleged violation of law (including communications, privacy, or recording/consent laws);
• breach of this Agreement; or
• any dispute between Customer and any end consumer or third party.

20. Dispute Resolution; Arbitration; Class Action Waiver

Governing law. This Agreement shall be governed by and construed in accordance with the laws of the State of Oregon, without regard to its conflict of laws principles, and applicable U.S. federal law.

Informal resolution. Before initiating arbitration, the parties will attempt to resolve disputes informally for at least 30 days.

Binding arbitration. Except for claims that may be brought in small claims court (if eligible) or requests for injunctive relief to prevent misuse of intellectual property or unauthorized access, disputes will be resolved by binding arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules under the Federal Arbitration Act. The arbitration will take place in Portland, Oregon, unless the parties agree to remote proceedings. The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

21. Force Majeure

Neither party shall be liable for any failure or delay in performance due to causes beyond its reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, government actions, or failures of third-party services.

22. Modifications to This Agreement

We may modify this Agreement at any time by posting the revised terms on the Service or by providing notice to Customer. Changes become effective thirty (30) days after posting or as otherwise specified in the notice. Continued use of the Service after the effective date of any changes constitutes acceptance of the modified terms. If Customer does not agree to the modified terms, Customer must discontinue use of the Service before the effective date.

23. Severability; Waiver; Assignment; Entire Agreement

Severability. If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, shall be severed from this Agreement. The remaining provisions shall continue in full force and effect.

Waiver. No waiver of any provision of this Agreement shall be effective unless in writing and signed by the waiving party. No failure or delay in exercising any right shall operate as a waiver of such right.

Assignment. Customer may not assign or transfer this Agreement or any rights hereunder without our prior written consent. We may assign this Agreement without restriction, including in connection with a merger, acquisition, or sale of assets. This Agreement shall be binding upon and inure to the benefit of the parties and their permitted successors and assigns.

Entire Agreement. This Agreement, together with any order form, plan terms, Privacy Policy, and any other documents incorporated by reference, constitutes the entire agreement between Customer and 4Trades.ai regarding the Service and supersedes all prior agreements and understandings, whether written or oral.

24. Notices

All notices under this Agreement shall be in writing. Notices to Customer may be sent to the email address associated with Customer's account. Notices to us should be sent to:

doug@4trades.ai

25. Contact

Questions about this Agreement may be directed to:

By using the Service, you acknowledge that you have read, understood, and agree to be bound by this End-User License Agreement.